Do you have a service level agreement? and what it covers?

Service level agreement is a bond between a web hosting company and its clients. Generally it includes time period, cost,Complete structure of of issues what is the level of them and the estimated time frame for resolution, uptime of network and hardware etc. It mostly requires for internet based services depending upon basic service specifications, desired performance level, monitoring process, response time and so on. If you are taken with this agreement, it is a very good step. But if not taken, then here I am giving you the reason why you should adopt this SLA. Firstly, if the web hosting company becomes unable to provide you the facility mentioned in the agreement, for example if uptime falls lower than the agreed percentage, you will be compensated by the company. Secondly, Company concentrates more on its key performance indicators (KPI) when there is a SLA. Thirdly, if any service problem arises, Company solves it within the time frame that is mentioned in the SLA. Again, most important thing is that SLA fulfills formal requirement and commitments towards both the parties.

Direct link of our SLA: https://hostnetindia.com/service-level-agreement

  • 52 Bu dökümanı faydalı bulan kullanıcılar:
Bu cevap yeterince yardımcı oldu mu?

İlgili diğer dökümanlar

What is the web hosting?

Web hosting is a location where people store their website to access it. There will already be...

Who is hosting service provider and which one i should choose?

The organizations who do provide Web Solutions like dedicated server, DC and DR solution, VPS,...

How dedicated server benefits your blog hosting? What is best platform for dedicated server?

If you are running a blog business, I advise you to purchase dedicated server that will let you...

how to order fully managed dedicated server? How to order additional bandwidth in dedicated server? Do you charge for additional bandwidth?

Host Net India is offering three plans under full management for a dedicated server. We have E...

who need a dedicated server? How to activate SSH key on dedicated server?

When your website is growing and this growing traffic and storage demands a high security, then I...